Camden Carpet Cleaners Privacy Policy
This Privacy Policy explains how Camden Carpet Cleaners collects, uses, stores, and protects personal data relating to our customers in Camden and the surrounding area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Camden Carpet Cleaners domestic and commercial customers in our service area, as well as individuals who make enquiries about our services. It covers personal data collected through telephone enquiries, written correspondence, online booking forms, and any other direct interactions with our business.
Data Controller
For the purposes of data protection law, Camden Carpet Cleaners is the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identity and contact details such as your name, address, property access details where relevant, and general location within our service area.
Communication details such as your preferred contact method and the content of communications you send to us, including enquiries, feedback, and complaints.
Service and booking details such as requested services, property type and size, dates and times of bookings, records of work carried out, and related service notes required to deliver and manage your booking.
Payment-related information such as records of payments made, payment method used, and basic billing information. We do not store full payment card details where this is handled directly by a secure payment processor.
Technical and usage data that may be collected when you interact with any online booking or contact systems, such as basic device and browser information and the pages or forms you access. This data is only collected to the extent necessary for the security and functioning of our systems.
Any other information that you voluntarily provide to us where it is relevant to the provision of our services, such as instructions about access to your property or special requirements for the cleaning service.
Lawful Bases for Processing
We only process your personal data where we have a valid legal basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: We process personal data when it is necessary to enter into or perform a contract with you, such as arranging appointments, providing carpet and upholstery cleaning services, and administering your bookings.
Legal obligation: We may process certain data where it is necessary to comply with legal and regulatory obligations, such as record-keeping for tax and accounting purposes.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. This can include managing our relationship with you, improving our services, handling customer queries and complaints, and protecting our business from fraud and misuse.
Consent: In some circumstances we may rely on your consent, for example where you have chosen to receive certain types of marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide cleaning services, including assessing your requirements, confirming bookings, attending your property, and carrying out the agreed services.
To manage enquiries and customer support, including responding to questions, handling complaints, and providing aftercare where needed.
To manage payments and accounting, including issuing invoices, processing payments through secure third-party providers, and keeping accurate financial records.
To improve and develop our services, including reviewing feedback, monitoring service quality, and making operational improvements to meet customer needs.
To maintain security and prevent misuse, including verifying bookings where necessary and taking steps to prevent fraud or unlawful activity affecting our business or customers.
To send you essential service communications, such as confirmations, reminders, or changes to appointments and important updates to our terms and policies.
Subject to applicable law and your choices, to send you information about related services or offers that we believe may be of interest to you, where we rely on consent or legitimate interests as appropriate.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy:
Service providers acting as data processors, who provide services on our behalf such as payment processing, booking and scheduling systems, secure data storage, or basic administrative support. These providers are only permitted to process your personal data in accordance with our instructions and for the purposes we specify.
Professional advisers such as accountants or legal advisers, to the extent necessary to comply with legal obligations, manage our business, or protect our legal rights.
Authorities and regulators where we are under a legal or regulatory duty to disclose your personal data, or where disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Where we use data processors, we take reasonable steps to ensure that appropriate contractual and security measures are in place to protect your personal data.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, accounting, or reporting requirements.
In most cases, this means we will retain core customer and service information for a period necessary to manage our relationship with you and to deal with any potential queries or disputes, which is typically a number of years after the last service provided, in line with legal limitation periods and accounting rules.
When personal data is no longer required, we will take reasonable steps to delete it or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those staff and service providers who need it for their work and requiring them to handle such data securely and confidentially.
International Transfers
Where it is necessary for our operations, we may use service providers that store or process data outside the United Kingdom. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, for example by relying on adequacy regulations or standard contractual clauses approved for use under data protection law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain legal conditions and exemptions, these rights may include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data or consider an objection you have raised.
The right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any profiling on that basis. You also have the absolute right to object to the use of your personal data for direct marketing.
The right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it directly to another controller, where this is technically feasible.
The right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Camden Carpet Cleaners using the contact details provided on our main customer communications. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how your personal data is being handled. We would encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all customers within our service area from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.